Refund Policy
Last updated: July 21, 2026
Our policy on refunds for SeoReels subscriptions.
1 . Overview
This Refund Policy explains how SeoReels, Inc. handles refunds for paid subscriptions, covering the Creator, Pro, and Agency plans. It forms part of, and should be read alongside, our Terms of Service.
2 . Subscription Charges
SeoReels subscriptions are billed in advance on a recurring monthly or annual basis, depending on the plan and billing cycle you select at signup. By subscribing, you authorize us to charge your payment method automatically at the start of each billing period until you cancel.
3 . Monthly Subscriptions
Monthly subscriptions can be canceled at any time from your account settings. Cancellation stops future billing but does not generate a refund for the current billing period; you retain full access through the end of the period you've already paid for.
4 . Annual Subscriptions
Annual subscriptions may be canceled within 14 days of the initial purchase or renewal for a full refund, provided the account has not made substantial use of the Service (for example, generating a high volume of clips or thumbnails). After 14 days, annual subscriptions are non-refundable, but you retain access through the end of the paid term.
5 . Refund Eligibility
Outside of the annual 14-day window above, refunds may be issued at our discretion in the following circumstances:
- You were charged in error, such as a duplicate charge or a charge after cancellation
- A technical issue on our end prevented you from accessing the Service you were charged for
- A refund is required by applicable consumer protection law in your jurisdiction
6 . Non-Refundable Circumstances
Except as described above, fees already paid are generally non-refundable, including in the following situations:
- Partial-month or partial-year periods after cancellation
- Downgrading to a lower-tier plan partway through a billing period
- Dissatisfaction with results after the applicable refund window has passed
- Failure to use the Service or reach your plan's usage limits during a billing period
7 . Agency Plan Terms
Custom Agency plan refund terms, including any minimum commitment period, are set out in your individual order form or contract with SeoReels and take precedence over this general policy where they conflict.
8 . How to Request a Refund
To request a refund, email billing@seoreels.com with your account email and the reason for your request. We aim to respond to all refund requests within 5 business days.
9 . Refund Processing Time
Approved refunds are issued to the original payment method via Stripe and may take 5 to 10 business days to appear on your statement, depending on your bank or card issuer.
10 . Chargebacks
If you believe you've been charged in error, please contact us first at billing@seoreels.com so we can investigate and resolve the issue directly. Initiating a chargeback with your bank or card issuer without contacting us first may result in a temporary suspension of your account while the dispute is reviewed.
11 . Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect, and the "Last updated" date above will be revised.
12 . Contact Us
Questions about this Refund Policy can be directed to billing@seoreels.com or through our Contact page.